Privacy Policy

Clean Properties Commercial Limited is committed to protecting the privacy of personal information we collect from clients, prospective clients, and visitors to our digital surfaces. This policy explains what we collect, how we use it, who we share it with, and your rights under the New Zealand Privacy Act 2020.

1. Who We Are

Clean Properties Commercial Limited is a New Zealand registered exterior cleaning company servicing the greater Auckland region.

• COMPANY: Clean Properties Commercial Limited
• NZBN: 9429052238154
• PRIVACY CONTACT: info@cleanproperties.co.nz

2. Information We Collect

We collect personal information that is necessary to provide our services and run our business. This includes:

• Name, email address, phone number, and physical address.
• Property details (size, type, access notes) relevant to the services requested.
• Service history and job notes.
• Payment information held by our third party payment processor; we do not store full card details.
• Communications between you and us (emails, SMS, phone notes).
• Photographs taken before, during, and after work for quality assurance and evidence purposes. Marketing use of identifiable photographs is only with your consent.
• Information you submit through online forms, including lead enquiries from Facebook, Instagram, and Google advertising.

3. How We Collect Information

We collect information directly from you when you request a quote, book a job, or communicate with us, and also through our online booking and quote request forms, through social media lead forms (including Meta Lead Ads on Facebook and Instagram), from referrals where a third party provides your details with your knowledge, and through our website and other digital channels.

4. How We Use Your Information

We use your personal information to provide quotes, schedule jobs, and deliver services; to communicate with you about your job (confirmations, reminders, follow-ups); to process payments and issue invoices; to respond to enquiries and complaints; to send marketing communications where you have opted in or where there is an existing business relationship; to improve our services and operations; and to meet our legal and regulatory obligations.

5. Who We Share Information With

We share personal information only where necessary, and only with parties that are bound by appropriate confidentiality and data protection obligations. These include:

• Jobber — our customer relationship management and job scheduling software (Jobber Inc., based in Canada).
• Xero — our accounting and invoicing software (Xero Limited, based in New Zealand).
• Payment processors (e.g. Stripe) for processing card payments.
• Meta Platforms Inc. — where you submit information via Facebook or Instagram lead forms, that information is initially captured by Meta and transferred to us.
• Google Workspace — for email and document storage.
• Our team and authorised contractors who require access to deliver services on our behalf.
• Government agencies, regulators, or legal authorities where required by law.

Some of these providers are based outside New Zealand. By providing your information, you consent to its transfer and storage in countries that may have different privacy protections from those in New Zealand. We take reasonable steps to ensure your information is handled securely by these providers.

6. Marketing Communications

We may send marketing communications by email or SMS where you have opted in or where there is an existing business relationship. You can opt out at any time by using the unsubscribe link in any marketing email, replying STOP to any marketing SMS, or contacting us directly.

7. Cookies and Tracking

Our website and digital surfaces may use cookies and similar technologies to understand how users interact with our content. This information is generally anonymous and is used to improve our services and advertising effectiveness. You can manage cookies through your browser settings.

8. Data Security

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. These include using reputable software providers with industry standard security, access controls limiting personal information to authorised team members, and secure handling of payment information through PCI-compliant processors.

No system can be guaranteed completely secure. If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

9. Data Retention

We retain personal information for as long as necessary to provide our services and meet our legal obligations, including tax and accounting requirements (typically seven years). Marketing contact data is retained until you opt out. Property notes and service history may be retained for the life of the client relationship and a reasonable period afterwards.

10. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Correct any information that is inaccurate.
• Request deletion of your information, subject to our legal retention obligations.
• Withdraw consent for marketing communications at any time.
• Complain to us or to the Office of the Privacy Commissioner about how we handle your information.

To exercise any of these rights, contact us at info@cleanproperties.co.nz. We will respond to requests within 20 working days.

11. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe we have collected information from a minor, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on request from info@cleanproperties.co.nz. Material changes will be notified to active clients by email.

13. Complaints

If you have a concern about how we handle your personal information, please contact us first at info@cleanproperties.co.nz and we will respond promptly.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Privacy Commissioner:

• WEBSITE: privacy.org.nz
• PHONE: 0800 803 909
• EMAIL: enquiries@privacy.org.nz