Terms & Conditions

These Terms govern the supply of cleaning services by Clean Properties Commercial Limited ("we", "us", "our") to you ("you", "the Client"). By accepting a quote, booking a service, or instructing us to commence work, you agree to be bound by them.

1. About Us

Clean Properties Commercial Limited is a New Zealand registered company specialising in exterior cleaning services, including window cleaning, softwash, roof and gutter cleaning, and exterior building washing, for residential and commercial properties across the greater Auckland region.

• Company: Clean Properties Commercial Limited
• NZBN: 9429052238154
• GST Registered: Yes
• Email: info@cleanproperties.co.nz
• Phone: 0800 438 253

2. Quotes and Acceptance

• 2.1 All quotes are valid for 30 days from the date of issue unless stated otherwise.
• 2.2 Quotes provided remotely (from photographs or descriptions) may be subject to adjustment following a site visit if conditions differ materially from those described.
• 2.3 Acceptance of a quote — verbally, in writing, by email, or by online booking — constitutes acceptance of these Terms.
• 2.4 Recurring service agreements continue on the agreed schedule until cancelled by either party in writing with reasonable notice. Commercial recurring contracts require a minimum of 30 days written notice to cancel unless otherwise agreed.

3. Pricing and Payment

• 3.1 All prices are in New Zealand Dollars. GST at 15% applies and is shown on quotes and invoices as inclusive or exclusive of GST as agreed at the time of quoting.
• 3.2 Residential clients: payment is due within 3 days of invoice issue. Accepted methods are credit card (via secure online link) or bank transfer.
• 3.3 Commercial clients: payment is due within 7 days of invoice date unless other terms are agreed in writing.
• 3.4 Late payment: invoices overdue by more than 14 days may incur a 5% surcharge. Reasonable costs of debt recovery, including third party collection costs and legal fees, may be added to the outstanding balance.
• 3.5 Variations to the quoted scope of work require Client approval, verbal or written. Additional work performed at the Client's request will be billed at our standard hourly rate or an agreed price.

4. Scheduling and Cancellation

• 4.1 Jobs are scheduled in advance and confirmed the day before the visit.
• 4.2 The Client must give a minimum of 24 hours' notice to cancel or reschedule a booked job.
• 4.3 Cancellations made with less than 24 hours' notice, no-shows, or jobs we cannot complete because of inaccessible sites (locked gates, no water access, unsafe conditions) will incur a callout fee of 50% of the quoted job value.
• 4.4 We reserve the right to reschedule weather-dependent services (window cleaning, softwash, roof work) where conditions create a safety risk or are likely to compromise the quality of the work. We will offer the next available slot at no extra charge.

5. Access and Site Requirements

• 5.1 The Client is responsible for ensuring clear access to all areas of work on the day of the job, including unlocked gates, secured pets, and moved vehicles where these would otherwise obstruct work.
• 5.2 An outdoor tap with adequate water pressure is required for most services. The Client must advise at the time of booking if no water supply is available.
• 5.3 The Client must notify us of any fragile fixtures, security cameras to be avoided, sensitive plants requiring protection, or other site-specific risks before the job commences.

6. Pre-existing Damage and Site Condition

• 6.1 Photographs of any pre-existing damage (cracked windows, loose render, rusted screws, damaged paint, perished sealant, etc.) may be taken before work begins. Where pre-existing damage is identified, we will not be liable for any worsening of that condition arising from reasonable cleaning activity.
• 6.2 The Client is responsible for ensuring fixtures, fittings, and building elements are in sound condition prior to cleaning. Glass, render, paint, and roofing materials that are damaged, perished, or improperly installed may not withstand standard cleaning processes.

7. Health, Safety and Insurance

• 7.1 We work in accordance with the Health and Safety at Work Act 2015 and WorkSafe New Zealand guidelines, including for work at heights.
• 7.2 Clean Properties Commercial Limited holds public liability insurance to the value of $2,000,000. A certificate of currency is available on request.
• 7.3 The Client must inform us of any known site-specific hazards (electrical faults, structural issues, biological hazards, etc.) before work commences.

8. Guarantees

• 8.1 Window cleaning: if you are not satisfied with the result, notify us within 48 hours of job completion and we will return to address the issue at no charge.
• 8.2 Softwash treatments: treated surfaces are guaranteed free of visible moss, lichen, and mould growth for 12 months from the date of treatment. The guarantee excludes north-facing or heavily shaded surfaces with high biological load, areas affected by overhanging vegetation, and surfaces subject to ongoing water ingress.
• 8.3 Guarantee claims must be accompanied by photographs and made within the guarantee period. Remedy is limited to re-treatment of the affected area at no charge.

9. Liability

• 9.1 To the maximum extent permitted by law, our liability for any claim arising from the supply of services is limited to the price paid for the service in question.
• 9.2 We are not liable for indirect, consequential, or economic loss.
• 9.3 Nothing in these Terms excludes or limits any rights you may have under the Consumer Guarantees Act 1993 where you are a consumer (residential clients acquiring services for personal use). Where you acquire services for business purposes, the Consumer Guarantees Act and Sections 9, 12A, 13, and 14(1) of the Fair Trading Act 1986 are contracted out of to the extent permitted by law.

10. Privacy

10.1 We collect and handle personal information in accordance with our Privacy Policy and the Privacy Act 2020. Our current Privacy Policy is available on request from info@cleanproperties.co.nz or directly on our Privacy Policy page.

11. Variation of Terms

11.1 We may update these Terms from time to time. The version in effect at the time you accept a quote will apply to that engagement. The current version is always available on request from info@cleanproperties.co.nz.

12. Governing Law and Disputes

• 12.1 These Terms are governed by the laws of New Zealand.
• 12.2 Any dispute will be addressed first by good faith discussion between the parties. If unresolved, disputes may be referred to mediation through the Resolution Institute or to the New Zealand Disputes Tribunal where eligible.